In a business environment characterized by great uncertainty
 and rapid change, organization is a central strategic discipline. Increasingly, a company's strategic options are defined by its organizational capabilities—the quality of its people, the flexibility
 of its organizational structure, the openness of its culture. And
 designing and implementing the "right" organizational structure
 and infrastructure are central tasks of senior executives. 
      Pilot's S&M management consulting practice works with
 companies to develop a more strategic approach to sell and to
 market. We help our clients collect the data they need to make
 informed decisions about S&M strategy and to understand the dynamic impact of those decisions on profits and growth. 
      Thus the scope of our work is broad. We focus not just on
stimulating improvement or efficiency, but also on using
 operations to build competitive advantage, with the customer
 perspective as the driving force. Our approaches and tools
 address a broad variety of issues that lie at the intersection of
 operations and strategy, including:
  

Market Research

S&M Auditing

S&M Strategy Management Consulting

Brand Management

Total Customer Service

Customer Relationship Management

Sales Force Effectiveness